Introduction

At Habiby Clinic, we are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we keep it secure. It applies to our website, mobile application, and in-clinic services.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with us:

• Name, date of birth, and contact details (email, phone number, address)
• National ID/passport number (where legally required)
• Emergency contact details
• Insurance information and payment details
• Account login information for our portal/app

1.2 Medical Information

As a psychiatric clinic, we collect sensitive health information necessary for your care, including:

• Medical history and current health conditions
• Psychiatric evaluations, diagnoses, and treatment plans
• Medication history and prescriptions
• Session notes and progress reports
• Laboratory/diagnostic results when applicable

1.3 Technical Information

When you use our website or app, we may automatically collect:

• IP address, device type, and browser information
• Pages viewed, time spent, and usage analytics
• Cookies or similar technologies to improve user experience

2. How We Use Your Information

We process your information for the following purposes:

• Provide Care: Deliver, manage, and improve your psychiatric care
• Appointments: Schedule, manage, and remind you of bookings
• Communication: Contact you regarding treatment, billing, or updates
• Payments: Process payments, invoices, and refunds
• Compliance: Meet legal, regulatory, and reporting obligations
• Security & Fraud Prevention: Protect our systems and your data
• Service Improvement: Analyze usage to enhance our services

3. Sharing and Disclosure

We do not sell your personal information. We may share your information only when necessary:

3.1 With Your Consent

We share information with third parties when you provide explicit consent.

3.2 Healthcare Providers

Information may be shared with other providers involved in your care (e.g., referring physicians, pharmacies, laboratories).

3.3 Service Providers

We use trusted vendors for payment processing, IT, data hosting, messaging, and analytics. They are bound by confidentiality and security obligations.

3.4 Legal Requirements

We may disclose information to comply with laws, court orders, or to protect safety, including mandatory reporting obligations.

4. Data Security

We implement administrative, technical, and physical safeguards, including:

• Encryption in transit and at rest where applicable
• Access controls and role-based permissions
• Regular security updates and monitoring
• Backup and disaster recovery procedures
• Staff training on privacy and security

While we strive for robust security, no system is completely secure. We will notify you of data incidents as required by law.

5. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal and medical information
• Request correction of inaccurate or incomplete data
• Request deletion where legally permissible
• Restrict or object to certain processing
• Request a portable copy of your information
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details below.

6. Cookies and Tracking Technologies

We use cookies to operate and improve our site. You can manage cookies in your browser settings. Disabling cookies may affect functionality.

7. Children's Privacy

We provide psychiatric services for children and adolescents. For minors, information is collected from parents/guardians as appropriate and handled in accordance with applicable laws and clinical guidelines.

8. Data Retention

We retain information as long as needed to provide care, meet legal requirements, resolve disputes, and maintain medical records (typically 7–10 years from last treatment, subject to local law).

9. International Transfers

Data is primarily processed in Egypt. If data is transferred internationally, we implement appropriate safeguards consistent with applicable law.

10. Third-Party Links

Our website/app may link to third-party sites. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Policy periodically. Material changes will be communicated via our website/app and, where appropriate, email. The “Last Updated” date reflects the latest version.

12. Contact Us

If you have questions or requests regarding this Policy, please contact:

13. Your Consent

By using our website, mobile application, or receiving services at Habiby Clinic, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.